Refund policy
At Erotomy, your health, safety, and satisfaction are our top priorities. We believe in providing you with the best quality products to enhance your wellness experience. Due to the intimate nature of our products, all sales are final, and we are unable to offer returns or exchanges. This policy ensures that every item you receive is fresh, clean, and safe for use. Therefore, we kindly ask that you select your products carefully before completing your purchase.
While we do not accept returns or exchanges, our team is always here to assist you. If you need help choosing the right product or have any questions, don’t hesitate to reach out to our Customer Service team. Your satisfaction is important to us, and we are committed to helping you find the perfect items for your wellness journey.
Product Warranty
At Erotomy, we stand behind the quality of our products. That’s why we offer a 1-week warranty on all purchases. If you encounter any defects or issues with your items within the first week of use, we’ve got you covered! Our warranty covers manufacturing defects, ensuring that you receive top-quality products every time you shop with us.
In the rare event that you experience any product issues, simply contact our Customer Support team within 7 days of delivery, and we will be happy to assist you with a solution. Please include your order number and details about the issue so we can resolve it swiftly and efficiently.
Additional Notes
- Please be advised that this warranty does not cover damages caused by improper use or normal wear and tear.
- For any queries related to our products, orders, or policies, feel free to reach out to us at contact@erotomy.com.
We appreciate your understanding and look forward to providing you with exceptional products and service!